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For instructions on how to use the Ohio ImpactSIIS: GUIDES - Click HERE for step-by-step "Quick Reference Guides" or visit the "Document Center" under the Main Menu Heading after login to ImpactSIIS. ANSWER DESK - Contact the Ohio ImpactSIIS Help Desk by phone at 1-844-963-4829 between the hours of 8 a.m. and 5:30 p.m. ET, Monday through Friday. login jkn online